FAQ
What types of skincare products do you offer?
Our store provides a curated selection of skincare products designed to enhance your natural beauty. This includes innovative items such as face massagers that promote youthful skin through gentle vibrations, as well as face masks enriched with snail mucin for deep cleansing and rejuvenation.
How does the face massager work?
The face massager utilizes gentle vibrations to stimulate blood circulation and promote lymphatic drainage. This process can help reduce puffiness, improve skin elasticity, and enhance the overall appearance of your complexion.
What are the benefits of using snail mucin in skincare?
Snail mucin is known for its hydrating and regenerative properties. It contains glycoproteins, glycolic acid, and hyaluronic acid, which can help to deeply cleanse the skin, reduce the appearance of fine lines, and promote a radiant complexion.
How long does shipping take?
Shipping times vary based on location. For the United Kingdom, delivery typically takes between 7 to 16 business days, while international orders may take between 7 to 25 business days. Please note that processing time of 4-6 business days is separate from shipping time.
What should I do if my product arrives damaged?
If your product arrives damaged, please provide clear evidence through photos of the product and packaging, along with your customer information. This will allow our team to assess the situation and determine the appropriate resolution.
Can I cancel my order after it has been placed?
Orders can only be canceled within 30 minutes of placement. After this period, the order may have already been processed, and cancellation will not be possible. A transaction fee may apply if canceled within the initial 30 minutes.
Are there any customs fees for international orders?
Yes, customs fees are the responsibility of the customer. It is advisable to check with your local customs agency regarding any applicable fees that may arise during the importation of your order.
What if my order does not arrive on time?
In rare instances, packages may experience delays due to unforeseen circumstances. If there are no tracking updates for more than 30-60 business days, we will initiate a new shipment. Your understanding and patience during such events are appreciated.